First, update your firmware using the Sansa Updater. The Sansa Updater software also allows you to download (or update) the Sansa Media Converter (SMC). SMC is a helpful program for converting and updating video and pictures to your Sansa Fuze.
Before you start, make sure the following is already installed on your PC. (I’m not 100% sure why, but all the forum posts indicate having these setup already on your PC is a plus): DirectX 9.0c (run dxdiag to check version; download updates from Microsoft web site) Quicktime (download from Apple web site) K-Lite Codec [...]